Refund Policy

Refund Policy

Our 90-Day Iron-Clad Guarantee

At Well Root, we stand behind the quality and potency of our Ethiopian Black Seed Oil. We want you to be completely satisfied with your purchase. That's why we offer an industry-leading 90-day money-back guarantee.

If you don't experience the incredible boost in energy, vitality, and overall wellness you were expecting, or if you're not amazed by the transformative benefits of our product, simply let us know within 90 days of your purchase date.

How to Request a Refund

To initiate a return and refund, please follow these simple steps:

  1. Email our customer support team at support@wellroot.com with your order number and the reason for your return.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
  3. Package the product securely (even if the bottles are empty) and include the RMA number on the outside of the package.
  4. Ship the package back to us using a trackable shipping method.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (typically 3-5 business days depending on your bank).

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at support@wellroot.com.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@wellroot.com with photos of the damage. We will gladly replace the item at no additional cost to you.